TrackProject is currently available by invitation only.
Trust & Compliance · Privacy

Digital Twin Privacy

How floor plans, BIM, IoT telemetry, cameras, asset locations and access permissions are protected and isolated.

Versionv1.1Last updated2026-06-25Last audit2026-05-12
UK GDPREU GDPRCCPA / CPRAISO/IEC 27001:2022ISO/IEC 42001 (AI)SOC 2

Floor plans

Encrypted at rest. Short-lived signed URLs. Rendered client-side.

BIM models

IFC / Revit / glTF parsed in a sandboxed worker with no network egress.

Racks & cables

Workspace-scoped database rows with RLS enforcement.

Cameras

Device metadata only. Video frames proxied with short-lived per-user tokens.

Telemetry

Per-workspace partitions. Configurable retention. No cross-tenant aggregation.

AI access

Twin Analyst inherits the user's RLS scope. Cannot read across workspaces.

What the Digital Twin holds

The TrackProject Digital Twin stores 2D floor plans, 3D and BIM models, rack and infrastructure layouts, equipment placements, camera positions, environmental sensors and time-series telemetry samples linked to the parent project and workspace.

Tenant isolation

Every Twin record carries a workspace_id and is protected by RLS. Storage paths embed the workspace identifier; signed URLs are short-lived and scoped to a single asset. There is no shared cache, shared mesh index or shared BIM cache between workspaces.

Floor plans & drawings

PDF and image floor plans are stored encrypted at rest, served via short-lived signed URLs and rendered client-side. Annotation layers and pin placements are scoped per project; signed URLs expire within minutes.

BIM & 3D models

IFC, Revit exports, glTF and proprietary mesh files are encrypted at rest, fetched on demand and decoded in the browser. Model parsing runs in a sandboxed worker with no network egress.

Rack layouts & infrastructure

Rack frames, U-positions, PDU loadings, cable trays and patch records are stored as workspace-scoped database rows with RLS enforcement. Generated SVG diagrams are rendered client-side from these rows.

Cameras

Camera metadata is stored as device records — TrackProject does not host video footage by default. Optional live-view bridges proxy frames using short-lived, per-user tokens and do not persist frames server-side. Recording integrations operate Customer-side.

Telemetry

Telemetry samples (temperature, humidity, power, status, vibration, leak) are written into a per-workspace partition. Retention is configurable per Customer. Aggregations never cross workspace boundaries.

Asset locations

Asset coordinates within a building, site or rack are workspace-scoped operational data. Geolocation outside controlled facilities is processed only when the Customer explicitly enables location tracking, with consent obtained by the Customer.

Access permissions

Twin views inherit project and workspace RBAC. Sensitive layers (security cameras, M&E rooms, restricted areas) can be hidden from specific roles. Client-portal users see a reduced Twin scoped to their delivery scope.

AI processing of Twin data

The Twin Analyst inherits the calling User's RLS scope. AI cannot query Twin data from another workspace, cannot exfiltrate raw model files and cannot stream video footage. AI prompts referencing Twin assets are logged with the asset identifiers consulted.

IoT data handling

IoT and BMS connectors authenticate with rotating mTLS certificates. Telemetry is written to per-workspace partitions and exposed through RLS-scoped queries. Edge gateways do not have direct database access.

Deletion & export

Workspace administrators can export the full Twin dataset (drawings, placements, telemetry) in machine-readable formats and request deletion via the standard data-rights workflow.

Questions about this document? Contact legal@track-project.com · Security: security@track-project.com

© 2026 TrackProject Ltd. Version 1.1 · Last updated 2026-06-25.

Version history

  • v1.12026-06-25Added rack layouts, asset location, access permissions and IoT data-handling sections.
  • v1.02026-03-01Initial publication.